FAQ (Frequently Asked Questions)
Welcome to our Frequently Asked Questions section. Here you will find answers to the most common questions about our products and services. If you have any other questions, please do not hesitate to contact us.
Orders and Delivery
1. How do I place an order? Placing an order on our website is simple. Add the desired products to the shopping cart, access the cart, fill in the necessary information for delivery and payment, and complete the order.
2. What are the accepted payment methods? We accept payments by credit/debit card (Visa, MasterCard), PayPal and bank transfer.
3. How long does delivery take? Delivery time varies depending on your location. Orders are usually delivered within 3-5 business days in Romania. For specific details, please see our Delivery page.
4. Do you offer free shipping? Yes, we offer free shipping on orders over a certain value. See our Shipping page for details.
Products and Availability
5. What types of products do you sell? We sell a wide range of products, including personalized photo bracelets, pet accessories, smart home gadgets, vintage decorations, and Montessori educational toys.
6. Are the products in stock? Most of our products are in stock. If a product is not available, this will be specified on the product page.
7. How can I personalize a photo bracelet? To personalize a bracelet, select the personalization option on the product page (model), upload the desired photo (your file) or enter the name or personalized message.
Returns and Exchanges
8. What is the return policy? We accept returns within 30 days of receiving your order. Products must be in their original condition, unused and in the original packaging. Please contact our support team to initiate the return process. The exception is Personalized Products which cannot be returned!
9. Can I exchange a product? Yes, you can exchange a product within 30 days of receipt. Contact our support team for further details on the exchange process.
Support and Contact
10. How can I contact the customer support team? You can contact us by email at suport@aproapeperfect.com or by phone at +40 721584435. You can also use the contact form on our website.
11. What are the support team's operating hours? Our support team is available Monday through Friday, 9:00 AM to 6:00 PM.
12. How can I track my order? After your order has been shipped, you will receive an email with a tracking number. You can use this number to track the delivery status on the courier's website.
Other Questions
13. Do you offer gift cards? Yes, we offer gift cards in various values. You can purchase a gift card directly from our website.
14. Can I change my order after it has been placed? If you would like to change your order, please contact our support team as soon as possible. We will do our best to process your changes before your order ships.
If you have any other questions, don't hesitate to contact us. We are here to help!